Overview

Responsible for various guest relations activities including but not limited to greet, check and direct guest as they enter the building.

This role will pay an hourly wage of $13.00 - $15.00 per hour

For PT roles : Benefits : 401(k) savings plan and 401(k) matching.

Job expires 9 / 1 / 2024

About the Venue

The Arthur R. Outlaw Mobile Convention Center is a spectacular facility providing excellent meeting accommodations. 317,000 gross sq.

ft., including 100,000 sq. ft. exhibit hall. Unique design includes terraces for outdoor social functions and a breathtaking view of Mobile River.

Responsibilities

• Guest relations activities that include greeting and directing guests, screening guests for camera / video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests and reacting to requests for service and assistance.
• Have a full working understanding of the specific event post (. ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons.

• Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
• Observe employee and crowd behavior before, during and after an event takes place.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager / supervisor.
• Abide by facility rules, regulations, policies and procedures.
• When a witness to an on-site injury must complete incident reports.
• Promote a safe working environment for all employees by following the life safety and emergency program as needed.
• Will be required to have open availability to work events on an on-going basis including weekends, evenings and holidays.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Performs other duties as assigned by the Assistant Event Services Manager and the Event Services Manager.

Qualifications

• A minimum of one (1) year experience in the customer service sector is required for this position.
• Customer service is a focal point of the position. Must be able to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Ability to effectively communicate with co-workers and patrons.
• Ability to communicate with and take direction from immediate supervisor and facility management.
• Possess excellent written, verbal, and interpersonal skills and interact with all levels of staff, including management.
• Remain flexible and adjust to situations as they occur.
• Ability to handle / resolve high tension situations and control "unruly" guests.
• Excellent problem solving and organizational skills.
• Work independently, exercising judgment and initiative.
• Must possess professional presentation, appearance, and work ethic.
• Ability to work flexible hours based on events, including daytime, evenings, weekends, and holidays as needed.

Last updated : 2024-05-13